Middle Country Automotive
Horrible service and incredibly dishonest. I came in at 9 and waited 2 hours before they even took a look at my car. They couldn't diagnose my car's problem, instead a guy pointed out several different problems. When I asked the mechanic who was working on my car about these problems, he said there was no problem. Based on the suggestion from mechanic at the front desk, I decided to get my transmission mount changed. They charged me $150 for the mount and $100 for the service. Later I did some research and turns out the mount actually costs $40. Not only this but they told me to come pick up the car at 2pm, when I came to pick it up, turns out they didn't even start working on it yet. I left at 4pm. What a bunch of scam artists. Dont go here!
Mr. Zhen, Thank you for taking my call on Saturday February 6, 2016. Per our conversation your transmission mount is an original equipment part in which list price is $182. As you are aware we did not charge list. We at Middle Country will not use an inferior part as we stand behind our work for 24/24 and have found that inexpensive after market parts typically fail within 6 months. In regards to your conversation with our ASE certified tech about "problems" the issues were not safety issues, but maintenance schedules based on Honda's mileage intervals. I do apologize for your inconvenience as it relates to the communication breakdown on completion time. Again thank you for your time on Saturday for speaking with me as we at MCA take customer confidence as priority one. Joe Owner/MCA
- Middle Country Automotive